ZOVELYN currently ships products from China to customers in supported international destinations. Shipping availability and delivery conditions may vary depending on the destination.
1. Shipping
Orders are shipped from China using available international shipping services.
Shipping methods, costs and estimated delivery times may vary depending on the destination, product and shipping method selected for the order.
Any shipping information provided before an order is confirmed is an estimate and may be affected by customs processing, local transportation conditions, weather or other circumstances outside our control.
2. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated at the time of purchase, customers may be responsible for any customs duties, taxes or import-related charges required by their local authorities.
3. Order Information
Customers are responsible for providing accurate shipping information, including the recipient's name, address, postal code and contact details.
Incorrect or incomplete shipping information may result in delivery delays or additional shipping costs.
4. Damaged or Incorrect Items
If your order arrives damaged, defective or contains an incorrect product, please contact ZOVELYN as soon as reasonably possible.
We may request photographs or other information to help us understand and resolve the issue.
5. Returns and Refunds
Return and refund requests are reviewed individually. Customers should contact ZOVELYN before sending any product back.
Do not send products to an address obtained from another source. ZOVELYN will provide return instructions when a return is approved.
The condition of the product, reason for the return, destination and other circumstances may affect the available return or refund options.
6. Products Returned Without Authorization
Products returned without prior communication with ZOVELYN may not be accepted or may experience delays in processing.
7. Delivery Delays
ZOVELYN is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, public events or other transportation interruptions.
8. Contact Us
If you have questions about shipping, returns or your order, please contact ZOVELYN through WhatsApp using the contact options available on our website.